Shipping, Tracking & Delivery

How to track my order ?

If you place an order successfully, you will immediately receive a confirmation email. The order confirmation email was sent to the email address, which you used for your order.  Then if the item is shipped, you also will immediately receive a shipping email.

You can then track your parcel here: Track Your Order

How long does it take for an order to arrive?

  • Order Processing: 2-5 Business Days.
  • Express Shipping Time (DHL): 6-8 Business Days.
  • Standard Shipping Time: 7-20 Business Days.

I received a tracking number but it hasn't been updated-What should i do?

  1. Due to international transportation, it takes 3-5 days for the package to arrive at the airport of the international shipping center. During this period, there is no transport information for inland transport from Tibet or Nepal to the international shipping center. The shipping information will not be updated until the package arrives at the international shipping center and is scanned.

Will my order be shipped in one package?

For logistical purposes, items in the same order may arrive separately. We do this to ensure that items are shipped to our customers as quickly as possible.

Why is my order late?

Please head over to our shipping methods page to re-check the transit time for your country. On some occasions, there can be a delay to your delivery.

You know sometimes something was out of our control but we are trying our best to solve your problem.

If your delivery date has passed, please contact us at our contact us page and have your order number ready so we can investigate where your order is.

Shopping & Discounts

How do I place an order?

  • Select the product you wish to buy.
  • Choose the right color/variant/size/quantity you would like. For bracelets and necklaces please read the product description for the length of the item. When you are ready, click "Add to cart" or "Buy it Now".
  • If you have a "Discount code", you can apply it on the checkout page.
  • Confirm all your details and shipping method is correct. When you are ready, click "Continue to payment".     
  •  Finally, enter your payment details. When you are ready, click 'Pay Now.
  • Waiting for shipment. :) As soon as your order is processed and shipped, we will send you your order and shipping confirmation email.

How do I apply my discount code?

For the usage of the discount code:

  • If you have a discount code, you can apply it here at the checkout page.
  • Check to make sure the code was copied properly and click “APPLY”, and then the price will change.
  • If you see an error message, please check if your discount code is valid.
  • Discount codes cannot be combined. Only one discount code can be used at checkout.

I made a mistake with my address

  • If the product has not been shipped, don't worry, please send us the correct address as soon as possible so that it can be changed.
  • If the product has already been shipped, we are sorry for that. Anything can’t be changed in this situation. Maybe you can pay more attention to the logistics, you can get it from your local post office when your package arrives your country. We sincerely apologize for any inconvenience that we caused.