At STAR8S, we aim to offer you the best shipping option. Every day, we deliver to hundreds of customers, ensuring that we provide the very highest levels of responsiveness to you at all times.
1. Does STAR8SΒ ship to my country?
the United States
2. How much does shipping cost?
You can enjoy free shipping on orders over US$50. Otherwise,Β Premium Shipping costs US$6.
PS. We have free shipping site-wide promotions during the sale season. Stay tuned!
Note:
1. βFree shipping for orders over $50 USDβ is only available for use on regular-priced items, not free items.
2.Β The shipping cost-$18 USD of the Free Product is not deductible. $18 USD including processing fee, shipping, and customs duties.
Shipping costs are calculated at checkout and vary depending on the product weight and your shipping location. We strive to ensure shipping charges are affordable. However, we are at the mercy of our shipping carriers. Therefore, even if it is a free product, the shipping fee will still be charged.
Hope my explanation is able to assist you. Please feel free to let us know if you have any further questions.
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3. How long will it take for my order to arrive?
Total delivery time = processing time + shipping time
(not including customs delays, weekends, holidays, and any unforeseen circumstances)
Delivery Time
Order Processing:Β 2-5 Business Days.
Express Shipping Time (Fedex / DHL ): 6-8 Business Days.
Standard Shipping Time: 7-20 Business Days.
Wrong Shipping Information
If you have left the wrong shipping addressΒ or contact information, please contact our customer service withinΒ 2 hours.
Please note that it is the responsibility of the customers to enter their shipping address correctly. We are unable to redirect to another shipping address after we have processed and shipped the parcel.
Contact us at star8span@gmail.com
CountriesDelivery Time (Business Days)Β United States7-15Β Days
Note:
1. Other countries not on the list, please see the actual payment page or contact our customer service.
2. This table isΒ for reference only,Β pleaseΒ seeΒ the exact shipping cost andΒ delivery time onΒ the actual payment page.
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4. How can I track my order?
Once your order is shipped, we will send you an email with the corresponding information. After that, you will be able to click:Β Β TRACK MY ORDERΒ to track the shipment status.
If the above page does not work,Β plsΒ check it on the page:Β https://t.17track.net/en#nums5γWhy has your parcel been shipped but the shipping information has not been updated yet?
When the product is hand-made in Tibet or Nepal and delivered to the carrier, the tracking order number will be uploaded to the order page afterward.
Due to international transportation,Β it takes 3-5 days for the package to arrive at the airport of the international shipping center.Β During this period, there is no transport information for inland transport from Tibet or Nepal to the international shipping center. The shipping information will not be updated until the package arrives at the international shipping center and is scanned.
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So please don't worry and just wait 3-5 days for it to update the information.
6. What if the package doesnβt arrive?
If you donβt get your packageΒ 60 daysΒ after it was shipped, please contact us at star8span@gmail.com. Weβll either resend a new one to you or give you a full refund.
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For help & inquiries, you can check the FAQΒ or please contact us in the following ways:
E-mail: star8span@gmail.com
